Index > Customer Services > Internet Service Counter > -Power Outage
1. When the power is off in specific parts of your home.
(1) One lamp or appliance has gone out.
．A light bulb or a fluorescent light is loosened or burned out. => Tighten it or replace it with a new one.
．An electric cord is broken. => Replace it with a new one.
．A plug is poorly connected. => Remove it out of the receptacle, and reconnect it.
(2) More than one lamp or appliance has gone out.
．The branch circuit no-fuse breaker is out because electrical appliances have been used beyond the rated capacity. => Turn off some affected appliances and push the branch circuit breaker switch to the ON position.
．The leakage circuit breaker has gone out.
Please call us at anytime for assistance.
．If you want to do yourself, please follow the next steps.
a.Make sure first the leakage circuit breaker is switched off.
b.Turn off the branch circuit No-fuse breaker.
c.Make sure the main breaker switch is in the ON position.
d.Switch on the leakage circuit breaker.
e.Turn on the No-fuse circuit breaker.
f.If it activates again, call an electrician to help you.
2. When the power is off in your entire home.
|(1) Main breaker has activated because the total ampere of the appliances in use is greater than rated capacity. => Turn off some of the appliances in use and switch the Main breaker back to the ON position.
(2) Main breaker is malfunctioned. => Call an electrician to help you.
3. When the power is out in your neighborhood.
=>A power failure may have occurred because our electric service facilities have broken down due to an accident or the total ampere of the area in use is greater than rated capacity.
(1) Turn off all electrical appliances, except for room lighting.
(2) If the power goes back on in every home in the neighborhood except your own, please carry out the same operations as you would do when the leakage circuit breaker has activated.
(3) If step (2) operations fail to work, contact the nearest TPC customer center.