1.　Respecting Customer Rights and Interests and Upgrading Customer Service Quality
 

(1)　The handling of customer complaints has been strengthened. Not only customer complains and suggestions, received from telephone calls, faxes and emails, have been replied to in a timely fashion but also have been filed, followed-up on, counted and analyzed to be served as reference for the improvement of customer service.

(2) 　A toll-free telephone line was installed to facilitate customer inquiries on power-related matters. In addition, a White Paper on Customer Service was published and a customer satisfaction survey and a telephone courtesy tests within the employees, were also conducted. It is under the expectation that the company's service quality and the company's image can be reinforced.

2.　Promoting Power Issues and Enhancing Overall Communication

(1)　Taipower explained to the public the importance of power construction and energy conservation through:
● advertisement on bus billboard, bus stations, rail stations, MRT stations, computerized screen images, TV, radio stations, posters, newspapers, magazines, etc.
● distributing CDs and video tapes.
● participating in exhibitions.

(2)　In order to make the public more clearly understand the power industry's operation through media reports, communications with the media have been reinforced through measures such as releasing news, holding press conferences and seminars, arranging the media's visits to power facilities, collecting information and making timely and appropriate clarifications if needed.

(3)　Taipower held a "2006 National Power Communication and Promotion and Multimedia Advertisement Design Competition" campaign. The main subjects included transmission and distribution lines construction, renewable energy, nuclear waste management, environmental protection and energy conservation, etc. It was in the hope that through this activity young people, students and the public could familiarize themselves with power construction issues in their collection of power-related knowledge. Thus, an initial achievement in the communication with the public was reached. 
 

(4)　Taipower held a "Power Construction Seminar for Primary and Secondary School Teachers" for their understanding of the theory and practice of power construction issues.