1. 　E-Service

　　In order to strengthen customer service, efforts have been made on providing more multiple menu choices for convenience for customers. Customers can send their application, bill payment and inquiries, such as scheduled outage, forced outage, etc. through the Taipower Website.

2.　Multiple Channels to Pay Electricity Bills

　　In addition to paying electricity bills by credit cards, ATM, bank accounts, Website, telephone, and convenient stores, Taipower added cell pones and financial institutions to the list enabling the customers to pay their bills at any place and at any time.

3.　Learning Center and Reading Room

　　In order to substantiate Taipower's management philosophy "Caring" and "Service," Taipower established free learning center and reading room in 21 branches to provide local people and students an ideal environment for study. It is with the hope that Taipower's corporate culture and value can be recognized through its active caring and thoughtful service.

4.　Call Center

　　In order to upgrade customer service quality and strengthen interaction with the customers, the

Central Call Center was installed. Through a unified window, it can provide customers rapid, accurate and efficient services, including applications, bill payment, consumption data, power outage and restoration, etc. The telephone no. of the Central Call Center is 1911, offering 24-hour service to Miaoli, Taichung, Changhua, Nantou, and Yuanlin areas.

5.　Thoughtful Service

　　Each branch, according to its needs, recruited volunteers from Taipower retirees to provide customers the assistance in applying for electricity, filling out forms, and consultation of general electricity-related matters. Each branch's service center was decorated with plants, paintings, calligraphies, etc. It also provide a pleasant and comfortable environment for the customers as well as the employees.