In order to continuously enhance the quality of thoughtful customer service and upgrade the company's corporate image, in 2008, the major promotion tasks of the company were:

    In order to upgrade customer service quality and strengthen interaction with the customers, a call center system was installed in northern and central Taiwan. The telephone no. of the Call Center is 1911, offering 24-hour service. Through a unified window, it can provide customers rapid, accurate and efficient services, including applications, bill payment, consumption data, power outage and restoration, receiving customers' complaints, etc.

◆ E-Service

    In order to strengthen customer service, efforts have been made in providing more multiple and convenient choices for customers. Customers can send their applications, download forms, pay bills, and inquire about the progress of application, scheduled outages, etc. through the Taipower Website.

◆ Multiple Channels to Pay Electricity Bills

    To enable the customers to pay their bills at any place and any time, Taipower offers multiple channels for the customers to pay electricity bills with credit cards, bank accounts, telephones and cell phones, at ATMs, convenience stores, financial institutions, and on the Taipower Website.

    Each branch, according to its needs, recruited volunteers from Taipower retirees to provide customers assistance in applying for electricity, filling out forms, and consultation of general electricity-related matters.

    In addition to being decorated with potted plants, scrolls and paintings in the hall of the branches, a small“friendly neighbor park”was established in the branch, providing a comfortable service environment for customers.