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Electricity Service

1. Commencement of Electricity Service: Please try the following steps at your home.

    (1)Find the panel board, which is usually installed at the main entrance.

    (2)Push the main breaker switch to the ON position.

    (3)Push the branch circuit no-fuse breaker switch to the ON position.

    (4)Push the leakage circuit breaker switch to the ON position.

    (5)Push the snap switch to the ON position. The electricity has already turned on in your home in general condition.


 2. Voltage and Frequency:

  Voltage for family lighting and small appliance is 110V or 220V, and the frequency is AC 60 Hz. If such appliances are broughtfrom abroad, these appliances must follow Taiwan’s voltage as follows:

1 phase 2 wire 110 V

For lighting and appliances  

1 phase 2 wire 220 V
1 phase 3 wire 110/220 V
3 phase 3 wire 220 V  For all residential requirements
3 phase 4 wire 220/380 V


3. Our services:
Please refer to the table below for the procedures and required documents for applying for electricity services.

Service Items  Procedures & Required documents 
New application application form, an indoors wires diagram, the usage license or certificate approved by authorities of building
Additional application application form, current bill receipt, and an indoor wires diagram
Disconnection application form, current bill receipt
Transfer customers name
Reconnection application form, current bill receipt (disconnected over 3 years, enclosed an indoor wires diagram)
Inspection of meter or indoors wires application form
Payment & bill inquiry current bill receipt


4. Service Center:
We have 24 service centers located in Taiwan, Penghu, Kinmen and Matsu to serve you.

Service Center Telephone Number Address
Keelung Branch (02)24231156 No.301, Ren 1st Rd., Keelung City
Taipei City Branch (02)23788111 No.75, Sec. 4, Keelung Rd., Taipei City
Taipei South Branch (02)29595111 No.287, Sec. 1, Sihchuan Rd., Banciao District, New Taipei City
Taipei North Branch (02)28881678 No.380, Sec. 5, Jhongshan N. Rd., Taipei City
Taipei West Branch (02)29916611 No.135, Huacheng Rd., Sinjhuang District, New Taipei City
Taoyuan Branch (03)3392121 No.352, Fusing Rd., Taoyuan District, Taoyuan City
Hsinchu Branch (03)5230121 No.400, Sec. 2, Jhonghua Rd., Hsinchu City
Miaoli Branch (037)266911 No.236, Weigong Rd., Miaoli City, Miaoli County
Taichung Branch (04)22245131 No.86, Sec. 2, Zihyou Rd., Central District, Taichung City
Nantou Branch (049)2350101 No.42, Sec. 1, Taiping Rd., Caotun Township, Nantou County
Changhua Branch (04)7256461 No.418, Sec. 2, Jhongshan Rd., Changhua City, Changhua County
Yunlin Branch (05)5323927 No.39, Sec. 3, Mingde N. Rd., Douliou City, Yunlin County
Chiayi Branch (05)2226711 No.223, Chueiyang Rd., Chiayi City
Xinying Branch (06)6335481 No.200, Jhongjheng Rd., Xinying District, Tainan City
Tainan Branch (06)2160121 No.109, Sec. 1, Jhongyi Rd., Tainan City
Kaohsiung Branch (07)5519271 No.39, Gushan 2nd Rd., Kaohsiung City
Fengshan Branch (07)7410111 No.100, Sec. 1, Cingnian Rd., Fengshan District, Kaohsiung City
Pingtung Branch (08)7322111 No.329, Jhongxiao Rd., Pingtung City, Pingtung County
Taitung Branch (089)322481 No.38, Jhengci Rd., Taitung City, Taitung County
Hualien Branch (03)8324101 No.238, Jhongshan Rd., Hualien City, Hualien County
Yilan Branch (03)9354800 No.111, Jioucheng W. Rd., Yilan City, Yilan County
Penghu Branch (06)9213111 No.120, Siwun Village, Magong City, Penghu County
Kinmen Branch (082)325506 No.77, Minsheng Rd., Jincheng Township, Kinmen County
Matsu Branch (0836)26300 No.259, Jieshou Village, Nangan Township, Lienchiang County


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