Service Information

˙ Urgent Accident Repair

We provide 24-hour urgent accident repair service. If a power failure occurs, or if you see fallen electric wires, please call 1911 to notify us, and we’ll deal with these situations immediately.

About Bill
Situations	Suggestions
1. Bill not received 2. To question about direct debit or other bill payment options	Please call 02-29916611 ext 362- 364, or contact the local service center near you.
1. To enquire for last payment 2. To enquire for bill amount 3. To ask for information about overdue bill and induced service termination/restoration	Please call 02-29916611 ext 352- 353, or contact the local service center near you.
Have doubt for bill amount calculation	Please call 02-29916611 ext 382- 386, or contact the local service center near you.
Have questions about meter readings	Please call 02-29916611 ext 372- 373, or contact the local service center near you.
Apply for expenses sharing of public power facilities	Please call 02-29916611 ext 342- 347, or contact the local service center near you.

˙ About Reasonable Power Consumptions

We’ve prepared various brochures about energy conservation and electric safety for the public, and we also provide following technical advice services, for more information, please call 02-29915511 ext 481,482.

o Illumination measurement

o Measurement of Electromagnetic- field intensity

o Review and Suggestion for most suitable Contracted Demand

o Review and Suggestion for reducing power consumption

o Review and Suggestion for the operation manner of electric power equipments

o Review and Suggestion for installation of lighting equipments

o Review and Suggestion for adption of low-priced electric power of Off-Peak Period

o Review and Suggestion for applicability of use of controlling equipments for peak demand

o Review and Suggestion for improvements of power factor

o Lectures for electric safety

About Power Supply Applications and Others
Situations	Suggestions
To ask for information about power supply applications	Please call 02-29916611 ext 342- 347 or contact the local service center near you.
To enquire information about our scheduled power outage	Please call 02-29916611 ext 342- 347 or contact the local service center near you.
If you see trees (or bamboos, etc.) grow too close to the electric wires	DO NOT ATTEMPT TO TRIM THEM YOURSELF. Please call 1911, or 02-29916611 ext 475 or contact the local service center near you, and let us do it.
If your voltage is unreasonably high or low, or unstable	Please call 1911, or 02-29916611 ext 475 or contact the local service center near you to notify us to adjust.
If you have to temporarily work near the over-head power lines like slinging a signboard or something	We provide free service of installation of shields (the shields should be prepared by yourself) on over-head power lines, for more information, please call 02-29916611 ext 452- 455 or contact the local service center near you.
If you have doubt about safety of your indoor wiring or equipments	Please call 02-29916611 ext 432 - 435, or contact the local service center near you to notify us to examine.

˙ You may apply for following services by phone, by fax, or by mail:

o direct debit canceling

o communication address changing/canceling

o bill payment certificate reissuing

o usage changing(commercial←→non-commercial)

o uniform number changing/canceling

o indoor-wiring inspection and meter verification

o bill balancing before due date

˙ Please make use of our internet website to ：(http://www.taipower.com.tw/index.htm)

o get information about application procedures

o apply for some specific power supply related services

o enquire for rate of progress of your application

o download application forms

o refer to related regulations

o pay your bill

˙ For more information, You may contact with us by phone, by e-mail, or go to any of our local service centers near you.